Fraud Prevention

Fraud Awareness

Fraudsters have turned their efforts away from banks and are increasingly targeting the public to accomplish financial gain. The methods can be sophisticated, but the aim is always the same: to attain your sensitive financial information. Please be mindful of what is sensitive to you and always think of why you would need to divulge any information before you do so.

Should you think that at any time you may have been targeted please mail the bank immediately on someone is always available to take your call. Before telephoning please ensure that you only ever call us on a number you know to be that of the bank and, if you are in doubt, speak to someone you recognise.

Personal Information

The PIN code on your Online Banking token, your Online Banking passcodes and the PIN code for your card should never be shared with anyone, including the bank after you have enrolled.


Your statement is a very valuable piece of information. If your statement has not arrived in the post, please notify the bank.

Online Links

To avoid Online Fraud you should avoid clicking on links, especially in your emails.  It is always best to type the website into the address bar or search for it instead of inadvertently activating malware or visiting a 'spoof' website.

To read how to protect yourself against specific examples of fraudulent activities click on the links under Resources on the right-hand side.

Further Reading

C. Hoare & Co. has no control over and takes no responsibility for the security or content of the suggested further reading links.

General Fraud Information

Dedicated Card and Payment Crime Unit

ATM Scams

Bank Card Scams Council

Cheque Fraud

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